Shipping policy

SHIPPING POLICY

Last updated: October 2026

ORDER PROCESSING

Orders are processed Monday to Friday, excluding public holidays. Orders
placed before our daily cut-off are prepared for dispatch within 24 hours.
Orders placed at the weekend or on a holiday are processed on the next
business day.

Once your order is prepared, you receive a confirmation email containing
your tracking number. Please allow up to 48 hours after dispatch for
tracking information to become active in the carrier's system. A tracking
number that shows no scan yet usually means the parcel is in transit but
has not reached its first sorting hub.

DELIVERY TIMES

Estimated delivery times after dispatch:

  United States                   5 - 12 business days
  Canada                          7 - 15 business days
  United Kingdom and Ireland      7 - 15 business days
  Europe                          7 - 15 business days
  Australia and New Zealand       8 - 18 business days
  Rest of world                  10 - 21 business days

These are estimates based on average carrier performance. They are not
guaranteed delivery dates. Peak retail periods, customs inspection, severe
weather and carrier backlogs can extend them.

SHIPPING COSTS

Shipping costs are calculated at checkout before you pay, based on your
delivery address. Where a free shipping promotion is displayed, it applies
to the order as shown at checkout.

TRACKING YOUR ORDER

Track your parcel at any time at:
www.officialpowercleaner.com/pages/track-order

Enter the tracking number from your dispatch confirmation email. Tracking
data is supplied by the carrier handling your parcel.

MULTIPLE PARCELS

Orders containing more than one kit may be dispatched in separate parcels
with separate tracking numbers, and may arrive on different days. If you
received part of your order and the remainder has not arrived within
7 business days, contact us.

INCORRECT OR INCOMPLETE ADDRESSES

Please check your delivery address carefully before completing checkout.
If you notice an error, email [email protected] immediately.
We can usually correct an address before dispatch. Once a parcel has left
our facility the address cannot be changed.

Parcels returned to us because of an incorrect or incomplete address can be
reshipped once you provide a corrected address. The cost of reshipping is
payable by the customer.

FAILED DELIVERY AND UNCOLLECTED PARCELS

If a carrier attempts delivery and leaves a card, it is your responsibility
to arrange redelivery or collection within the carrier's holding period.
Parcels returned to sender as uncollected are treated as change-of-mind
returns and the product price is refunded less the original shipping cost.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to import duty, customs charges or
local taxes levied by the destination country. These charges are set by
your government, are not included in the price you pay us, and are the
responsibility of the recipient. We cannot predict their amount. Customs
clearance can also add delay that is outside our control and the control of
our carriers.

We declare all shipments accurately and at their true value. We cannot mark
a shipment as a gift or declare a lower value.

LOST AND DELAYED PARCELS

If your tracking shows no movement for 20 business days after dispatch,
email [email protected] with your order number. We will open
an enquiry with the carrier and either reship your order or refund it in
full.

If tracking shows your order as delivered but you have not received it,
please check with other members of your household, your building's parcel
room and your immediate neighbours first, then contact us within 14 days of
the delivery date.

DAMAGED IN TRANSIT

If your kit arrives with a damaged bottle or a split packet, email
[email protected] within 14 days of delivery with photographs
of the item and the outer packaging. We will send a replacement at no cost.

Do not use a packet that has split or been exposed to moisture in transit.
Dispose of it according to the directions on the product label.

SHIPPING RESTRICTIONS

Some carriers and some destinations restrict the shipment of concentrated
cleaning compounds. Where we cannot ship to your address for this reason,
we will notify you and refund your order in full. We do not ship to parcel
forwarding services.

CONTACT

ClickCraft Ventures
Email: [email protected]
Response time: 1-2 business days, Monday to Friday